Terms of service

Terms of Service

Last updated: August 15, 2026

Welcome to Sun Buns.

These Terms of Service (“Terms”) govern your access to and use of the Sun Buns website, online store, products, services, content, features, and communications.

By accessing our website, placing an order, creating an account, or otherwise using our services, you agree to these Terms and to any policies incorporated into them by reference.

If you do not agree to these Terms, do not use our website or purchase products from us.

For customer support, contact contactsunbuns@gmail.com.

1. About Sun Buns

This website and online store are operated under the Sun Buns brand.

Throughout these Terms:

  • “Sun Buns,” “we,” “us,” and “our” refer to the operator of the Sun Buns store;

  • “you” and “your” refer to any visitor, customer, purchaser, account holder, or other user of our services;

  • “product” or “products” includes swimwear, swim shorts, apparel, accessories, and any other goods offered through our store.

Customer Support Email: contactsunbuns@gmail.com

2. Eligibility to Use Our Store

By using our website or placing an order, you represent that:

  • you have the legal capacity to enter into a purchase agreement;

  • the information you provide is accurate and complete;

  • you are using the website for lawful purposes; and

  • if you are not legally able to enter into a contract on your own, you have authorization from a parent, guardian, or other legally authorized person where required.

You may not use our products or services for any unlawful or fraudulent purpose.

3. Sun Buns Products

Sun Buns sells swimwear and apparel, including novelty and visually distinctive swim-short designs.

Certain Sun Buns products may incorporate humorous, illusion-based, unconventional, or attention-grabbing designs.

The appearance of a product does not change its intended function as apparel or swimwear.

Customers are responsible for determining whether a particular design is appropriate for the location, venue, event, beach, pool, resort, school, workplace, country, or other environment in which they choose to wear it.

Sun Buns does not guarantee that every product design will be considered appropriate or acceptable in every location or by every venue.

4. Swimwear Safety

Sun Buns swimwear is clothing. It is not safety equipment.

Unless expressly stated in the product description, our products:

  • are not personal flotation devices;

  • are not life jackets;

  • do not prevent drowning;

  • do not provide guaranteed UV or sun protection;

  • do not replace sunscreen or other sun-protection measures;

  • are not protective equipment; and

  • should not be relied upon for any safety-critical purpose.

Customers are responsible for exercising appropriate judgment and following normal water-safety practices.

Children and inexperienced swimmers should be appropriately supervised around water.

5. Sizing and Fit

We may provide size charts, measurements, model information, fit descriptions, or other sizing guidance to assist customers.

Sizing information is intended as guidance only.

Body shape, preferred fit, manufacturing tolerances, fabric characteristics, and individual preferences can affect how a garment fits.

Customers are responsible for reviewing the available sizing information before placing an order.

Choosing an incorrect size or preferring a different fit does not, by itself, mean that a product is defective or incorrectly described.

Eligible sizing-related returns are governed by our Return & Refund Policy.

For sizing questions before ordering, contact contactsunbuns@gmail.com.

6. Product Images, Colours, and Variations

We make reasonable efforts to display our products accurately.

However, the product you receive may have minor differences from website photographs or videos because of factors such as:

  • screen and display settings;

  • lighting;

  • photography;

  • fabric positioning;

  • printing placement;

  • pattern alignment;

  • manufacturing tolerances;

  • stitching;

  • colour batches;

  • packaging; or

  • normal production variations.

Where a product contains a repeating or all-over print, the precise placement of individual design elements may vary between units unless we specifically state otherwise.

Minor variations that do not materially change the product's identity, functionality, or overall design are not necessarily defects.

Nothing in this section permits Sun Buns to materially misrepresent a product or limits rights that cannot legally be waived.

7. Product Care

Customers are responsible for following any care instructions supplied with the product or displayed on the product page.

Product appearance, elasticity, colour, print quality, or fabric may deteriorate if products are:

  • washed incorrectly;

  • exposed to excessive heat;

  • bleached;

  • ironed contrary to care instructions;

  • exposed repeatedly to chlorine or salt water without proper care;

  • left wet for excessive periods;

  • altered;

  • subjected to excessive friction; or

  • otherwise improperly maintained.

Damage caused after delivery through improper care, misuse, alteration, accidents, or ordinary wear and tear is not considered a manufacturing defect unless applicable law provides otherwise.

8. Website Information

We make reasonable efforts to keep product descriptions, pricing, availability, measurements, photographs, shipping information, and other website content accurate.

Occasionally, information may contain:

  • typographical errors;

  • pricing errors;

  • inaccurate inventory information;

  • outdated information;

  • technical errors; or

  • accidental omissions.

We may correct genuine errors and update website information when discovered.

If a material error affects an order that has already been placed, we may contact the customer, provide corrected information, cancel the affected order where legally permitted, and issue any refund that is required.

9. Orders and Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted.

An order may remain subject to:

  • successful payment authorization;

  • fraud screening;

  • inventory availability;

  • shipping availability;

  • verification of customer information; and

  • other reasonable order-processing checks.

We reserve the right, where permitted by law, to reject, limit, hold, or cancel an order for legitimate reasons including:

  • suspected fraud;

  • unauthorized payment;

  • pricing or listing errors;

  • inventory errors;

  • product unavailability;

  • shipping restrictions;

  • suspected resale abuse;

  • inaccurate customer information;

  • attempted misuse of discounts or promotions;

  • unusually high-risk transactions; or

  • previous fraudulent or abusive activity.

If we cancel an order after collecting payment and no amount is properly owed, the appropriate amount will be refunded.

10. Order Confirmation

After an order is submitted, you may receive an electronic confirmation.

You are responsible for reviewing the confirmation and notifying us as quickly as possible if you notice an error involving:

  • product;

  • size;

  • colour;

  • quantity;

  • shipping address; or

  • other order information.

If you notice an error, contact contactsunbuns@gmail.com immediately.

Because fulfillment may begin quickly, we cannot guarantee that an order can be modified after submission.

11. Pricing and Currency

Product prices are displayed in the currency shown on the website or at checkout.

Depending on your location, your bank, card issuer, or payment provider may:

  • convert the transaction into another currency;

  • apply its own exchange rate; or

  • charge foreign transaction, conversion, or other banking fees.

Charges imposed independently by your financial institution are not controlled by Sun Buns.

Prices may change without notice for future purchases.

Changing a price after an order has been placed does not automatically change the price of an already accepted order, except where required to correct a genuine error and where permitted by applicable law.

12. Taxes, Duties, and Import Charges

Applicable taxes may be collected at checkout where required.

International shipments may also be subject to:

  • import duties;

  • customs charges;

  • brokerage charges;

  • tariffs; or

  • other government or carrier-imposed fees.

Where these charges are not expressly included at checkout, the recipient may be responsible for them.

Sun Buns does not control charges independently imposed by foreign governments, customs authorities, carriers, banks, or other third parties.

13. Discounts, Promotions, and Coupon Codes

Promotions, discount codes, giveaways, bundles, and special offers may be subject to additional conditions.

Unless otherwise stated:

  • promotions cannot be combined;

  • discount codes have no cash value;

  • promotions may have expiration dates;

  • promotions may be limited to specific products, customers, quantities, or territories;

  • promotions cannot normally be applied retroactively to previous purchases; and

  • promotions may be cancelled or corrected if affected by fraud, technical errors, or obvious mistakes.

Attempting to exploit a technical error, duplicate discount, unauthorized code, referral system, or promotional loophole may result in the affected order being cancelled where permitted by law.

14. Payment Information

You agree to provide current, complete, and accurate billing and payment information.

By submitting a payment method, you represent that you are authorized to use it or otherwise have lawful permission to make the transaction.

Orders may be delayed, held, or cancelled if:

  • payment is declined;

  • authorization fails;

  • information cannot reasonably be verified;

  • the transaction is identified as unusually high risk; or

  • we reasonably suspect payment fraud.

We may use third-party payment processors and fraud-prevention providers to process and evaluate transactions.

15. Fraud Prevention

To protect customers and Sun Buns, orders may be reviewed for indicators of fraud or unauthorized activity.

Where reasonably necessary, we may request additional information to verify an order.

Depending on the circumstances, this may include confirmation of:

  • customer identity;

  • billing information;

  • shipping information;

  • payment authorization; or

  • other transaction details.

We will not require information beyond what is reasonably necessary for verification.

An order may be cancelled if requested verification cannot reasonably be completed or if we have reasonable grounds to believe the transaction is unauthorized or fraudulent.

If you receive an order-verification request and want to confirm that it is legitimate, contact contactsunbuns@gmail.com.

16. Shipping

Available shipping methods, costs, and estimated delivery information may be displayed during checkout.

Shipping estimates are estimates unless expressly guaranteed.

Actual delivery times can be affected by circumstances including:

  • carrier processing;

  • customs;

  • weather;

  • transportation disruptions;

  • labour disruptions;

  • holidays;

  • high shipping volumes;

  • incorrect addresses;

  • unsuccessful delivery attempts;

  • customs inspections;

  • remote delivery locations; and

  • other events outside our reasonable control.

Sun Buns does not guarantee a particular delivery date unless an express delivery guarantee is specifically provided.

Shipping matters are further governed by our Shipping Policy.

17. Shipping Address

Customers are responsible for providing complete and accurate shipping information.

You should carefully verify your:

  • name;

  • street address;

  • apartment or unit number;

  • postal or ZIP code;

  • city;

  • province, state, or region; and

  • country

before completing your purchase.

If you discover an error, contact contactsunbuns@gmail.com immediately.

We cannot guarantee that an address can be changed after processing or fulfillment begins.

Additional costs resulting from customer-provided address errors, refused delivery, or unclaimed shipments may be charged to the customer where permitted by law.

18. Delivery and Risk of Loss

Delivery and risk of loss will be determined according to the circumstances of the shipment and applicable law.

Nothing in these Terms is intended to transfer risk to a customer earlier than legally permitted.

A tracking status showing that a package has been shipped, is in transit, or has been marked delivered may be relevant evidence when investigating a delivery claim, but it does not automatically determine every dispute.

If you experience a legitimate delivery issue, contact contactsunbuns@gmail.com promptly.

19. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, replacements, damaged-product claims, order cancellations, and related matters are governed by our Return & Refund Policy.

That policy forms part of these Terms.

Nothing in our Return & Refund Policy or these Terms limits a consumer right that cannot legally be excluded or waived.

For a return, refund, replacement, or damaged-product request, contact contactsunbuns@gmail.com.

20. Hygiene and Swimwear Returns

Because our products include swimwear worn close to the body, hygiene requirements may apply to returns.

Customers should review the Return & Refund Policy before trying on or removing tags or hygiene protection from a product.

Swimwear should be tried on over clean underwear.

Products that have been worn directly against the body, worn in water, washed, contaminated, or otherwise used may become ineligible for a voluntary change-of-mind return, subject to applicable law.

21. Intellectual Property

Unless otherwise stated, the Sun Buns website and its content are owned by, licensed to, or lawfully used by Sun Buns.

Protected materials may include:

  • the Sun Buns name;

  • logos;

  • trademarks;

  • artwork;

  • graphics;

  • product designs;

  • photographs;

  • videos;

  • advertisements;

  • product descriptions;

  • copy;

  • website design;

  • layouts;

  • illustrations; and

  • other original content.

You may not reproduce, copy, modify, distribute, publish, sell, license, commercially exploit, scrape, or create unauthorized derivative works from our protected content without appropriate authorization.

Nothing in these Terms transfers ownership of Sun Buns intellectual property to you.

22. User-Submitted Content

If you voluntarily submit a review, photograph, video, testimonial, comment, suggestion, or other material directly through a Sun Buns feature designed to receive customer content, you represent that:

  • you have the right to submit it;

  • it does not knowingly infringe another person's rights;

  • it is not fraudulent or materially misleading; and

  • it does not contain unlawful or malicious material.

Where our submission process expressly states that submitted content may be displayed publicly or used by Sun Buns, the permissions stated at the point of submission will apply.

Simply tagging, mentioning, or discussing Sun Buns on a third-party social platform does not by itself grant us unrestricted ownership of your content.

23. Reviews

Reviews must reflect genuine experiences and must not knowingly contain fraudulent, defamatory, threatening, unlawful, or materially deceptive content.

We may moderate reviews where reasonably necessary for reasons including:

  • spam;

  • fraudulent content;

  • irrelevant content;

  • personal information;

  • threats;

  • malicious links;

  • unlawful material; or

  • content unrelated to the product or purchasing experience.

We will not treat a negative review as fraudulent merely because it is critical of Sun Buns.

24. Prohibited Website Uses

You may not use our website or services to:

  • violate applicable law;

  • commit or facilitate fraud;

  • make unauthorized purchases;

  • interfere with website security;

  • introduce malware, viruses, or malicious software;

  • attempt unauthorized access to accounts or systems;

  • conduct abusive automated scraping;

  • impersonate another person;

  • submit knowingly false information;

  • interfere with other customers' use of the website;

  • infringe intellectual property rights;

  • exploit technical errors or vulnerabilities;

  • circumvent purchase limits or security controls; or

  • use the service in another intentionally harmful or unlawful manner.

We may restrict access or refuse service where we reasonably believe serious abuse or unlawful activity has occurred.

25. Automated Access, Bots, and Scraping

Except for ordinary search-engine indexing or access specifically authorized by us, you may not use automated tools to:

  • extract substantial portions of our website;

  • scrape proprietary content;

  • harvest customer information;

  • overwhelm our systems;

  • bypass technical restrictions; or

  • interfere with website operation.

This section does not restrict conduct that cannot legally be prohibited.

26. Third-Party Services

Our store may rely on third parties such as:

  • ecommerce platforms;

  • payment processors;

  • fraud-prevention providers;

  • shipping carriers;

  • fulfillment providers;

  • analytics services;

  • advertising platforms;

  • customer-support platforms; and

  • website applications.

Third-party services may be governed by their own terms, privacy practices, and policies.

We are not responsible for independent third-party conduct outside our reasonable control, except to the extent responsibility cannot legally be excluded.

27. Third-Party Links

Our website may contain links to websites or services operated by third parties.

A link does not necessarily mean that Sun Buns controls, endorses, or guarantees the third-party website.

You are responsible for reviewing applicable third-party terms and policies before using external websites or services.

28. Website Availability

We do not guarantee uninterrupted or error-free access to our website.

The website may occasionally be unavailable because of:

  • maintenance;

  • updates;

  • server failures;

  • internet outages;

  • cybersecurity incidents;

  • third-party platform interruptions; or

  • events outside our control.

We may modify, suspend, or discontinue website features where reasonably necessary.

29. No Guarantee of Personal Results or Satisfaction

Individual preferences differ.

Unless expressly stated otherwise, Sun Buns does not guarantee:

  • that a particular style will flatter every customer;

  • that every customer will prefer the fit;

  • that a product will receive a particular reaction from other people;

  • that a social-media post featuring the product will receive any particular number of views or engagement;

  • that a product will be permitted at every private venue; or

  • that minor colour or print-placement variations will be invisible.

This section does not limit rights relating to products that are defective, materially misdescribed, or otherwise protected by applicable law.

30. Disclaimer of Warranties

To the extent permitted by law, our website and services are provided without additional warranties beyond those expressly provided by Sun Buns or required by applicable law.

We do not exclude, disclaim, or limit any statutory condition, warranty, guarantee, or consumer right that cannot legally be excluded.

If applicable law provides mandatory warranties or conditions, those rights remain in effect.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Sun Buns and its owners, officers, employees, contractors, agents, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from the use of our website or products where such damages may lawfully be excluded.

This may include, where legally permitted:

  • lost profits;

  • lost revenue;

  • lost business opportunities;

  • lost data; or

  • other indirect economic losses.

Where legally permitted, Sun Buns' aggregate liability arising from a particular product order will not exceed the amount actually paid to Sun Buns for the product giving rise to the claim.

The limitations in this section do not apply where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude liability for conduct for which exclusion is prohibited by law or to remove any non-waivable consumer remedy.

32. Customer Misuse

Sun Buns is not responsible, to the extent permitted by law, for loss caused by a customer's:

  • intentional misuse of a product;

  • unauthorized alteration;

  • failure to follow product-care instructions;

  • use of a damaged product after discovering the damage;

  • use for a purpose for which the product was clearly not designed; or

  • unlawful conduct.

This provision applies only to the extent that the customer's conduct actually caused or contributed to the loss.

33. Indemnification

To the extent permitted by law, you agree to indemnify Sun Buns against third-party claims, liabilities, losses, or reasonable costs directly resulting from:

  • your intentional unlawful use of our services;

  • your infringement of another person's intellectual property rights through material you submit;

  • your fraudulent conduct; or

  • your material violation of these Terms that causes loss to a third party.

This provision does not require you to indemnify Sun Buns for losses caused by Sun Buns' own conduct where doing so would be prohibited by law.

34. Chargebacks and Payment Disputes

If you believe there is a problem with an order, please contact contactsunbuns@gmail.com so that Sun Buns has an opportunity to investigate and attempt to resolve the issue.

Nothing in these Terms prevents you from exercising legitimate rights through your bank, card issuer, payment provider, or applicable law.

If a dispute or chargeback is initiated, Sun Buns may provide relevant transaction evidence to the organization reviewing the dispute.

Evidence may include:

  • order records;

  • payment information;

  • shipping information;

  • tracking records;

  • delivery records;

  • communications;

  • return records;

  • refund records;

  • fraud-screening information;

  • photographs; and

  • other evidence relevant to the transaction.

We reserve the right to challenge payment disputes that we reasonably believe are fraudulent, duplicated, inaccurate, or inconsistent with documented transaction records.

35. Fraudulent Claims and Policy Abuse

Sun Buns may investigate suspected abuse of our store policies.

Examples may include:

  • falsely claiming a delivered product was never received;

  • returning a different item;

  • returning worn merchandise as unused;

  • intentionally damaging products to obtain a refund;

  • falsifying evidence;

  • repeatedly exploiting promotional errors;

  • using unauthorized payment information; or

  • submitting materially false statements in connection with a claim.

Where supported by reasonable evidence and permitted by law, we may:

  • deny fraudulent claims;

  • cancel affected orders;

  • limit future transactions;

  • preserve relevant records; and

  • provide relevant information to payment processors, carriers, platforms, insurers, or lawful authorities where appropriate.

Legitimate complaints, returns, consumer-rights claims, and payment disputes will not be treated as abuse merely because they are unfavorable to Sun Buns.

36. Events Outside Our Reasonable Control

Sun Buns will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by law.

Such events may include:

  • natural disasters;

  • severe weather;

  • war or civil unrest;

  • government restrictions;

  • customs interruptions;

  • widespread carrier disruptions;

  • labour disputes;

  • major infrastructure failures;

  • internet or telecommunications outages;

  • epidemics or public-health emergencies; or

  • other comparable circumstances outside our reasonable control.

This section does not remove any statutory remedy that applies despite such circumstances.

37. Privacy

Our collection, use, disclosure, and handling of personal information is governed by our Privacy Policy and applicable privacy requirements.

By using our website, you acknowledge that information necessary to process orders may be handled by service providers such as payment processors, ecommerce platforms, fulfillment providers, carriers, and fraud-prevention services.

For privacy-related questions or requests, contact contactsunbuns@gmail.com and clearly state that your message concerns privacy.

Please review our Privacy Policy for additional information.

38. Electronic Communications

By placing an order, you agree that we may send transactional communications reasonably necessary to service your purchase, including:

  • order confirmations;

  • payment notifications;

  • shipping updates;

  • delivery information;

  • return communications;

  • fraud-verification requests; and

  • customer-support messages.

Transactional communications are separate from marketing communications.

Marketing emails or messages will be handled according to applicable consent requirements and the choices made available to you.

39. Governing Law

These Terms and transactions with Sun Buns are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without giving effect to conflict-of-law principles, except where another jurisdiction's mandatory consumer law must apply.

Nothing in this provision deprives a consumer of rights or remedies that cannot lawfully be waived through a choice-of-law clause.

40. Disputes

Customers are encouraged to contact contactsunbuns@gmail.com first regarding an order dispute so that we can attempt to resolve the issue efficiently.

If a dispute cannot be resolved, it may be brought before a court, tribunal, payment-dispute process, regulatory body, or other forum having lawful jurisdiction.

Nothing in these Terms imposes mandatory arbitration or prevents a customer from accessing a forum or remedy that cannot legally be waived.

41. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • our business;

  • products;

  • website;

  • technology;

  • practices; or

  • applicable legal requirements.

The updated version will display a revised “Last updated” date.

Updated Terms generally govern website use occurring after the revised Terms become effective and future purchases made under those Terms.

Unless permitted or required by law, a later version will not retroactively remove contractual or statutory rights that already applied to a completed purchase.

42. Severability

If any part of these Terms is found invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue to apply.

43. No Waiver

If Sun Buns does not immediately enforce a provision of these Terms, that does not automatically mean we permanently waive the right to enforce it later.

A waiver in one circumstance does not automatically constitute a waiver in another circumstance.

44. Assignment

You may not transfer your rights or obligations under these Terms to another person where doing so would materially affect Sun Buns without our consent.

Sun Buns may transfer its rights and obligations as part of a legitimate business reorganization, merger, sale, acquisition, or transfer of the Sun Buns business, subject to applicable law.

45. Entire Agreement

These Terms, together with policies expressly incorporated by reference, including our:

  • Return & Refund Policy;

  • Privacy Policy;

  • Shipping Policy; and

  • any other terms expressly presented as applying to a particular purchase or promotion,

form the applicable agreement regarding use of the Sun Buns store and purchases from us.

If a product-specific term directly conflicts with these general Terms, the more specific term will generally govern for that product to the extent permitted by law.

46. Consumer Protection Rights

Nothing in these Terms is intended to waive, exclude, restrict, or limit any right, warranty, condition, remedy, cancellation right, refund right, or other protection that cannot legally be waived under applicable consumer protection law.

Where a provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will govern to the extent of that conflict.

47. Contact

For questions regarding these Terms, an order, a Sun Buns product, shipping, returns, refunds, sizing, or customer support, contact:

Sun Buns Customer Support
Email: contactsunbuns@gmail.com

For order-related inquiries, please include:

  • your full name;

  • your order number;

  • the email address used to place the order; and

  • a clear description of your question or issue.

For damaged, defective, or incorrect products, include clear photographs or videos where relevant.

For privacy-related requests, clearly indicate that your message concerns privacy.